Welcome to 1BRO LoadBiz

★ Load wallet Replenishment ★

2012-02-01T02:44:00.001-08:00

★ Load wallet Replenishment ★

Please be advised of the following when sending deposit details:

1. Correct DATE and TIME format: yyyy-mm-dd (2012-01-25), hh:mm:ss (13:24:51)
2. Commas only in between details
3. CAPS on DEP and BANK (BDO, BPI, MBTC, SM, BDO-IB, BPI-IB, MBTC-IB)
4. Correct Code/Ref#. BDO (3-digit code before cd/ibcd/ircd 253 EX: 092cd). BPI (3-digit code+4 letters+1-digit EX: 437amsn1). SM (Smartmoney 12-digit code starting with 060 EX: 060123456789)
5. Correct Registered Number or Webtool Username
6. Deposit Verification TXTHOTLINE is 09285083355

To get Correct FORMATS, type: GET<space>Deposit/Transfer Method<space>EX

example: GET BDO EX

Banks are:
BDO
BPI
MBTC
SM
BDO-IB
BPI-IB
MBTC-IB

NEW PAYMENT SOLUTIONS

2012-01-21T21:07:00.000-08:00

To Our Valued Clients,
In the pursuit to serving you better, we will be systematizing the Load Wallet Verification, requiring a NEW deposit/transfer formats, effective immediately. This shall result to a faster and more efficient details (deposit and transfer) processing thus, faster receipt of your load wallet. :)

To view the NEW syntax/format, please click the image below to enlarge:

NEW PAYMENT SOLUTIONS

LoadCentral Advantage

2012-01-21T21:06:00.000-08:00

SMS transactions syntax for all our SMS-based transactions

2012-01-21T20:55:00.000-08:00

Be an instant SMS transactions Guru! ★

Partners, here's the updated SMS transactions syntax for all our SMS-based transactions. As you see, we got a new command, Set IP. With this, no need to contact your up-line to modify your settings to fix "INVALID IP Address" issue when accessing the webtool account. Thanks to our NEW system! :)

As requested, here's a link where you can download a good quality image of our SMS Command Guide:

VIDEO PRESENTATION(MARKETING PLAN)

2012-01-21T05:52:00.000-08:00

STUDY OUR 1BRO MARKETING PLAN!

THEN YOU MAY NOW STARTING REACH YOUR GOAL WITH 1BRO!!

MyNegosyo Retailing Guide Click Here

2012-01-21T05:31:00.000-08:00

My|Negosyo and LoadCentral Retailing Guides

Customer Support access:

Telephone: 932-4303, 932-4652, 951-1898 CSR 7-days-a-week Schedule

931-1828, 931-2231, 931-2450 8:30 am - 10:00 pm, Monday to Friday

CSR Text Hotline: 0928 5067310 9:00 am - 10:00 pm, Saturday

IM: Google Talk - new.acct.lc@gmail.com 10:00 am - 6:00 pm, Sunday

e-mail: help@loadcentral.com.ph

COMMON PROBLEMS AND HOW TO PROPERLY ADDRESS THEM

The LoadCentral system has an uptime of over 99% for the past years, but it is still carrier-dependent. If

the telco providers are experiencing problems, our SMS delivery system will also be affected.

Procedure on delayed or non-receipt of eload or e-PIN:

1. Contact Customer Support and provide the following:

• Trace Number and date of transaction if there is a confirmation of the sale.

• If none, buyer's mobile number and retailer number

2. For eload transactions that are not successful, reversals of amount deducted from the retailer will be

made within 24 hours.

3. For e-PINs that are not received by the buyers, the retailer should use the Resend feature of

LoadCentral:

• For My|Negosyo users, please see the front of this flyer for instructions.

• For LC Webtool users, just type the buyer's mobile # on the 'Resend Buyer's PIN' box and click

the “Resend PIN” button.

Note: The Resend feature will only send the LAST e-PIN product purchased by the buyer. It will also not

work for e-load transactions.

Procedure on supposedly invalid or used e-PIN:

The My|Negosyante should not refund the amount to his/her buyer unless validated by Customer

Support that the e-PIN is indeed invalid or already used. There are buyers, mostly online gamers, who

try to take advantage of retailers. The buyer quickly loads the e-PIN to his real account, opens up a

dummy account and loads again the same e-PIN. This dummy account will say that the e-PIN is already

used. The gamer will then show this to the retailer and either demand a refund or another e-PIN.

1. Retailer should double check first if the right characters were used by the buyer. Sometimes buyers

get confused with similar characters like the number zero and the letter O and small and capital

letters eye (i), small letter el (l) and number one (1). Also, e-PINs and passwords of prepaid

cards are case-sensitive.

2. If the e-PIN is correctly log in and the buyer is getting invalid or used reply by the provider, retailer

should contact Customer Support and provide the Trace Number.

3. Customer Support will check with the database and dictate, text or IM the e-PIN. If it is the same,

Customer Support will ask the retailer not to refund since validation still has to be made with the

provider. Depending on the availability of the provider's own customer support and their procedure,

validation of the e-PIN can take from 5 minutes to 3 days.

My|Negosyo is brought to you by My|Phone and LoadCentral, in partnership with: